At Jomferry, we are committed to ensuring that you are completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below:

1. Eligibility for Return/Exchange:
Returns or exchanges are only accepted if the item has an incorrect tag or labeling. Please ensure that the tag is not tampered with and the item is in its original condition.

2. Process:
To initiate a return or exchange, please contact our customer service team within 7 days of receiving your order.
Provide your order number and details of the issue with the tag.

3. Timeframe:
Once we receive the returned item, we will process the refund or exchange within 7-8 working days.

4. Refunds:
Refunds will be issued to the original method of payment once the return is processed.

5. Exchanges:
If you choose to exchange the item, we will send you the replacement item within the same 7-8 working day timeframe, subject to availability.

6. Shipping Costs:
The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part.

7. Contact Information:
For returns, exchanges, or any questions about our policy, please contact our customer service team at infoe@jomferry.com 
Thank you for shopping with Jomferry. We appreciate your understanding and cooperation.